Enhancing Your Shopping Experience with Infectious Clothing Co.

At Infectious Clothing Co., we've optimised our online store to ensure a seamless shopping experience. Every step, from placing an order to making returns, is designed with your satisfaction in mind. Here's how we strive to make your experience with us exceptional.

Streamlined Shipping with Australia Post eParcel

We understand that quick and reliable delivery is crucial, especially for healthcare professionals needing uniforms promptly. We've partnered with Australia Post eParcel for Regular and Express Post. Here are the benefits you can expect:

• Quick Delivery Times: Whether you choose regular or express post, our partnership ensures that your orders are delivered quickly. All online orders are dispatched from our warehouse on the Sunshine Coast in Queensland. Items in stock that don't require embroidery are usually shipped the same day if ordered before 1 pm.
• Tracking: Once your order has shipped with Australia Post, you will receive a confirmation email with your consignment ID and tracking information.
• Flexible Delivery Options: We deliver to parcel lockers and post office boxes, allowing you to pick up your order at your preferred location.

Easy and Transparent Returns with Loop Returns

We know that sometimes, returns are inevitable. To make this process as smooth as possible, we use Loop Returns, an intuitive platform that allows you to manage returns effortlessly. Here's how it works:

• Free Return Shipping Labels: We provide free shipping labels, so you don't have to worry about extra costs.
• No Fees for Store Credit and Exchanges: There are no additional fees for store credit or an exchange. This flexibility allows you to choose the best option for you.
• Restocking Fee for Refunds: A $7.99 restocking fee applies to returns where a refund is requested. This fee helps us manage returns more efficiently while still offering you the option of a full refund if needed.

Commitment to Customer Care

Your satisfaction is our top priority. By leveraging Australia Post eParcel and Loop Returns, we ensure that your experience with Infectious Clothing Co. is as hassle-free as possible. Our commitment to transparency and customer care means you can shop with confidence, knowing that we've got your back every step of the way.

We are continually looking for ways to enhance your shopping experience and welcome any feedback you may have. Thank you for choosing Infectious Clothing Co. for your medical workwear needs. We support you as you help your patients and colleagues daily.

Shop online for medical scrubs and you will have the Infectious smile.

See our full Returns Policy