Frequently Asked Questions
We hope your shopping experience is simple and straightforward! We have prepared a list of Frequently Asked Questions to help you as you shop. Feel free to contact us for anymore information about scrubs, uniforms and accessories.
Why should you choose Infectious Clothing Co. for your uniform needs?
At Infectious Clothing Company, we’re more than just a uniform supplier—we’re your trusted partner in providing high-quality, stylish, and functional uniforms that meet the demands of your profession. Here’s what sets us apart:
Premium Quality & Brands:
We understand that quality is non-negotiable when it comes to uniforms that you rely on day in and day out. That’s why we only stock premium brands known for their durability, comfort, and style. Whether you’re looking for scrubs that withstand the rigours of a busy hospital or uniforms that project professionalism in a clinic, our selection is curated to offer the best in the business. Our focus on quality means you’ll be investing in uniforms that look great and last, saving you time and money in the long run.
Expert Uniform Specialists:
Navigating the world of uniforms can be overwhelming, with many options available. That’s where our team of uniform specialists comes in. With years of experience in the industry, we’re here to provide personalized guidance tailored to your unique needs. Whether you’re outfitting a large team or selecting a single uniform for yourself, we take the time to understand your requirements and recommend the best solutions. Our expertise ensures that you make informed decisions that align with your professional image and practical needs.
5-Star Customer Service:
At Infectious Clothing Co., exceptional service is the cornerstone of a great shopping experience. From the moment you visit our site to the delivery of your uniforms, we’re committed to making your journey smooth and hassle-free. Our 5-star customer service includes responsive support, detailed product information, and a willingness to go the extra mile to ensure you’re delighted with your purchase. We’re not just selling uniforms—we’re building relationships with customers who count on us to keep them looking and feeling their best at work.
Risk-Free Shopping:
We understand that buying uniforms online can sometimes feel uncertain. That's why we offer a risk-free shopping experience with our free returns and exchanges policy. If the size isn’t quite right or you want to try a different style, we’ll handle the rest—no questions asked. This policy ensures you get what you need without any stress, making your online shopping experience with us worry-free.
Business Solutions for Teams:
At Infectious Clothing Co., we understand that different businesses have different needs. Whether you’re managing an extensive hospital network or running a boutique clinic, we offer comprehensive business solutions to meet your uniform requirements. Our services, from bulk orders that save you money to custom embroidery that adds a professional touch, are designed for your convenience. We take the time to understand your business goals and tailor our solutions to help you achieve them. Partner with us and experience the ease of working with a uniform supplier that understands your industry inside and out.
Unmatched Product Consistency:
One of the biggest challenges in the uniform industry is inconsistency in sizing, colour, and stock availability—but not at Infectious Clothing Co. We pride ourselves on offering consistent sizing across all orders, so when you find the perfect fit in a style you love, you can count on it being the same every time. Our colours are also consistent, ensuring that the uniform you ordered today will match the one you ordered last year without any variations in dye. We understand that other brands can have discrepancies in sizing and colour that can cause frustration and inconvenience. We work closely with manufacturers to maintain a steady supply and ensure your loved uniforms are always in stock. Don’t take a chance on inconsistent brands—choose Infectious Clothing Co. for reliable, consistent quality every time you order.
Choose Infectious Clothing Co. for uniforms that work as hard as you do. We’re here to support you with premium products, expert advice, and unbeatable service. Contact us today to discover how we can help you find the perfect fit for your team.
Where is the Infectious Clothing Co. store located, and what are your hours of operation?
Infectious Clothing Co. is conveniently located at 3/15 Page Street, Kunda Park, Sunshine Coast, Queensland, Australia. Our store is in the heart of the Sunshine Coast, making it easily accessible for healthcare professionals and businesses looking for quality scrubs in the Sunshine Coast. Whether you need to update your uniform collection or require expert advice on selecting the perfect scrubs, our store is the ideal destination.
We know your time is precious, especially in the healthcare industry, so we've tailored our store hours to accommodate your busy schedule. Our hours of operation are:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: Currently not open on Saturdays
- Sunday: Closed
Our friendly and knowledgeable team is ready to assist with all your uniform needs during these hours. Whether you're browsing our latest collections, trying on different sizes, or discussing logo embroidery for uniforms and customisation, we're here to help.
Shopping with us comes with the added convenience of local store pickup. The pickup option means you can order online and collect your uniforms conveniently, saving time and shipping costs. Plus, when you visit our store, you can experience the quality of our products first-hand—feel the fabric, check out the fit, and see the vibrant colours that make our uniforms stand out.
For those healthcare workers who can't visit in person, our online store at infectious.com.au offers the same great range and service, available 24/7. With fast shipping options across Australia, including the Sunshine Coast, your new uniforms will arrive quickly, ensuring you're always prepared.
At Infectious Clothing Co., we are committed to meeting all your uniform needs, whether you prefer shopping in person or online. Visit us at our Kunda Park location or explore our website to discover why we're the trusted choice for healthcare professionals on the Sunshine Coast and beyond.
Phone Number:
ph 1300 661 475
Infectious Medical Scrubs Australia
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Does Infectious Clothing Co. offer Free Shipping on orders over $250 and Free Exchanges?
Our Return Policy
At Infectious Clothing Co., we believe in making your shopping experience as seamless and convenient as possible. That's why we're proud to offer Free Shipping on all orders over $250 and Free Exchanges to our Australian customers. Here's how our policies stand out:
Free Shipping on Orders Over $250
When you shop with Infectious Clothing Co., you can enjoy the convenience of free standard shipping on all orders over $250. Whether stocking up on fun scrubs for the whole team or treating yourself to new nursing scrubs, you won't have to worry about additional shipping costs. We also offer express shipping options for those in a hurry, ensuring your order arrives exactly when needed. We use Australia Post eParcel to ship to various locations across Australia, including post office boxes, parcel lockers, businesses, and residential addresses—giving you maximum flexibility.
Hassle-Free Returns & Exchanges
We understand that sometimes things don't go as planned—maybe the size isn't quite right, or you've changed your mind about a colour. That's why we offer a 30-day Money Back Guarantee with free returns and exchanges. Here's what makes our returns policy exceptional:
- Self-Managed Returns Portal: We know how important it is to have control over your shopping experience. Our self-managed Returns Portal allows you to initiate a return or exchange at your convenience. There is no need to wait on hold or send endless emails—visit our Portal, follow a few simple steps, and you're done. This user-friendly system puts you in control, making returns and exchanges quick and easy.
- Flexible Return Options: At Infectious, you can choose how to handle your return. Would you prefer a different size or colour? No problem—our exchange option lets you swap for the same product in a variant that better suits you. Want to keep your options open? Opt for store credit to use on a future purchase. And if you'd like a refund, we offer that too, with a small $7.99 restocking fee. We're here to ensure you get what you need and have a great shopping experience.
- No Returns on Embroidered or Altered Items: If you're unsure about sizing or style, we recommend ordering without embroidery to ensure you're delighted with your purchase. Once you're confident, our expert team is ready to customise your medical scrubs with logo embroidery for uniforms, adding that professional touch.
- Australian Orders Only: Our free return labels and exchanges are available exclusively to Australian customers, ensuring a risk-free shopping experience at home. Whether buying scrubs clothing for yourself or outfitting a team with Scrubs Australia, we've got you covered.
- High Standards for Returns: We pride ourselves on maintaining the highest standards of cleanliness and hygiene for our uniforms. That's why we ask that items be returned in excellent condition, free from stains, makeup, or soiling. This helps us guarantee that every product we send out meets the strict standards our customers expect.
Why Choose Infectious Clothing Co.?
Compared to competitors, our returns policy is designed for your convenience. With the flexibility of our self-managed Returns Portal, the option to choose between exchanges, store credit, or refunds, and the security of knowing you won't pay shipping on orders over $250, Infectious Clothing Co. offers a superior shopping experience. Whether you're shopping for nursing scrubs, fun scrubs, or medical scrubs, we understand that your time is valuable, and we're committed to making every aspect of your purchase—from ordering to returns—easy and stress-free.
Choose Infectious Clothing Co. for a shopping experience tailored to your needs, with the flexibility and support you deserve.
Please visit our customer returns portal using the Infectious Returns Portal link to initiate a return or exchange. If you change your mind and are looking for something else, you can even opt for store credit to shop for a different item.
Still have questions?
Call Us: 1300 661 475
Monday - Friday 9am-5pm
Saturdays - Currently closed on Saturdays
Email Us: orders@infectious.com.au
Are Dickies Good Scrubs to Wear?
Dickies are an authentic brand with a long history of producing high quality medical uniforms with a great fit. Dickies scrubs fit just right and have plenty of room to move, unlike modern brands such as Figs where you need the body of a model to look good. The great thing about Dickies is that they have a scrubs collection to suit everyone. From traditional fit poly/ cotton scrubs of the Every Day Scrubs collection through to contemporary fit and styling of Xtreme Stretch and Balance collections. Dickies scrubs really last making them great value for money.
Also check out the Dickies Industrial Strength scrubs. They are made to survive hot wash laundering up to 70 Degrees
